Content Designer
OpenAIAbout the team
OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity. The ChatGPT team works across research, engineering, product, and design to bring OpenAI’s technology to the world. We serve a diverse audience of users who are already using ChatGPT daily in their lives and work.
We seek to learn from deployment and distribute the benefits of AI, while ensuring that this powerful tool is used responsibly and safely. Safety is more important to us than unfettered growth.
Design plays a critical role here. To succeed in our mission, it’s crucial that we make our technology intuitive and accessible. We’re hiring a Content Designer to create products that are easy to use, beautiful, and push the boundaries of what’s possible. As an early team member, you’ll have a huge part in shaping our product direction and design culture.
About the role
In this role, you’ll collaborate closely with a small team of product designers and cross-functional partners to craft product experiences of today and tomorrow. You’ll work on the end-to-end design of new features and improvements across a range of OpenAI products. You’ll help chart our course into the future as we evolve our technology, product, and design paradigms.
The ideal candidate is a strong craft leader with deep product judgment, technical curiosity, and a systems mindset. You should be excited to understand AI capabilities and limitations, and help evolve the practice of Content Design with AI in mind.
This role is available in either our San Francisco or New York offices. We offer relocation assistance to new employees.
What you’ll do in this role
Lead content strategy for high-impact product areas, from early product framing and information architecture to final UX writing and launch polish
Help define product concepts, user mental models, narratives, terminology, and moments where trust or comprehension may break
Shape naming, framing, and language systems for new, ambiguous, or experimental AI product experiences
Create content frameworks, standards, naming systems, terminology guidance, product voice guidance, and domain playbooks that scale across teams
Contribute to product language infrastructure, including glossaries, pattern libraries, review pathways, evaluation rubrics, prompt libraries, and quality guidance
Use AI-assisted tools and workflows to expand how c