Customer Success Manager, Strategic

At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments.

This is a senior, high-impact role focused on driving executive alignment, long-term value realization, and measurable business outcomes across complex stakeholder groups. You will serve as a strategic advisor to CISOs, CIOs, Heads of GRC, and executive sponsors, ensuring Vanta is embedded as a critical component of their security and compliance strategy.

You will combine deep GRC domain expertise, executive presence, and sophisticated account leadership to drive retention, expansion, and long-term partnership.

What you’ll do as a Customer Success Manager, Strategic at Vanta:

• Own post-sales success for a portfolio of Strategic accounts (10,000+ employees), managing complex, global customer environments.

• Lead executive-level engagement, including C-suite alignment, executive business reviews, and multi-year roadmap planning.

• Develop and execute comprehensive account success plans tied to measurable business outcomes and customer security objectives.

• Drive large-scale onboarding and enterprise-wide adoption across multiple business units and geographies.

• Partner closely with Account Executives to identify and drive expansion opportunities across compliance frameworks, Trust Reports, Risk Management, and additional Vanta solutions.

• Serve as a trusted GRC advisor, guiding customers through complex regulatory environments such as SOC 2, ISO 27001, ISO 42001, GDPR, HIPAA, and custom frameworks.

• Provide strategic guidance on scaling security programs, operationalizing continuous compliance, and maturing risk management processes.

• Navigate and influence complex stakeholder ecosystems including security, IT, legal, procurement, and executive leadership.

• Act as the voice of the customer, influ