Engineering Manager, Premium

About the Team

The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, convert with confidence, and continue finding lasting value in their subscription.

Our work is highly cross-functional, partnering with Product, Data Science, Design, FinEng, Finance, Legal, Support, and Marketing to improve free-to-paid conversion, renewal, customer lifetime value, and revenue while keeping the experience trustworthy, scalable, and low-friction.

In This Role, You Will:

• Lead and scale an engineering team responsible for some of ChatGPT’s most important subscription and monetization experiences.

• Own the technical execution for Premium customer experiences across plan merchandising, paywalls, upgrade flows, checkout UX, plan management, renewals, downgrades, and cancellation.

• Partner with Product and Data Science to run high-quality experiments across upgrade, trial, renewal, downgrade, and cancellation flows.

• Improve key subscription metrics including conversion, renewal, churn, ARPU, and lifetime value.

• Build reliable customer-facing Premium experiences for purchase, plan management, renewal, downgrade, cancellation, and access-related states at scale.

• Partner closely with FinEng and other platform teams to evolve the billing, payments, and entitlement capabilities that power Premium experiences.

• Collaborate closely with Product, Design, Data Science, Finance, Legal, Support, and Marketing on monetization strategy and execution.

You Might Thrive in This Role If You:

• Have 5+ years of engineering management experience,

• Have strong technical expertise in backend, frontend, or full-stack development, with experience building growth-oriented features.

• Have a track record of improving conversion, retention, or monetization through experimentation and data-driven product engineering.

• Are experienced with subscription products, plan merchandising, paywalls, checkout, plan lifecycle experiences, and retention.

• Are comfortable working with A/B testing, funnel analysis, user segmentation, and personalization techniques.