Program Manager - IT Operations

About the Team

The Employee Technology & Experience (ETX) team is responsible for delivering a world-class internal technology experience that enables employees to do their best work. We support and operate the employee-facing systems that keep the company moving quickly and efficiently.

ETX spans support, logistics, AV, identity, endpoints, SaaS administration, automation, enterprise tooling, and internal infrastructure operations. We partner closely with Security, Engineering, Workplace, Finance, People, and other teams to keep OpenAI’s internal technology reliable, scalable, and moving at the pace of the company.

About the Role

We are hiring a Program Manager to help scale how IT operates across OpenAI. This role will lead complex cross-functional programs that improve operational maturity, streamline how teams work together, and turn high-impact initiatives into durable operational capabilities. You will work across IT, Security, Engineering, Workplace, and other functions to drive alignment, remove friction, and help build the operational foundation needed to support OpenAI’s rapid growth.

You’ll be responsible for:

• Lead cross-functional operational programs that improve scalability, consistency, and operational maturity.

• Drive operational excellence initiatives across IT Support, employee lifecycle operations, meeting room and calendaring services, onsite support, vending, and research support environments.

• Build operating models, readiness plans, escalation paths, governance cadences, and success metrics for complex operational programs.

• Partner with technical teams to ensure new deployments, infrastructure investments, and internal platforms are operationally ready and sustainably supported at scale.

• Drive high-priority operational programs supporting company growth, including infrastructure expansion, operational integrations, and other emerging initiatives.

• Improve operational visibility, stakeholder alignment, and coordination across long-running cross-functional initiatives.

• Create clarity across complex operational programs by establishing clear ownership, execution plans, operational accountability, and durable follow-through.

• Own intake, prioritization, coordination, and completion of operational work originating from cross-functional teams and stakeholders.